Account Security
Use a strong, unique password and enable two-factor authentication. Never share your login details — Rugged Up staff will never ask for your password.
Secure Messaging
Keep conversations on the platform. Our messaging keeps a record so we can help if something goes wrong. Move to direct contact only when you feel comfortable.
Marketplace Safety
Inspect rugs in person before paying. Meet in a safe, public location. Use secure payment methods and be wary of deals that seem too good to be true.
Reporting & Blocking
If you experience inappropriate behaviour, block the user and report it via the Contact Us form. Our team reviews every report and takes action where needed.
Data Protection
We treat your personal information with care. Read our Privacy Policy to understand what we collect and how it is used.
Concerned about something?
Contact our team via the form